COVID - 19 FAQ
We are excited to welcome you
back to True South!
In line with government regulations, we will be having dine-in service. Alcohol is available with or without the purchase of a meal, however all guests must be seated. There will only be 20 patrons per enclosed space.
To help protect our patrons and our staff we will be enforcing strict health and hygiene standards and will limit our booking times to 2 hours long.
Can I book for a group of 20?
Yes, that is the maximum number of people we can accommodate. For example for 20 guests you would have to sit across 2 tables of 10 (10 being the maximum number of people per table).
Can I come in for just a drink?
Yes you can. Alcohol can be served with or without a meal.
How can I pay?
We will be taking both cash and card payments. Card payments are preferred
to help stop the spread of germs for the guests and staff.
Do I have to sit down to eat my meal?
Yes as no bar service will be allowed at this time. Our lovely staff
will be more than happy to take your order at your table.
What precautions and safety measures are you taking?
True South will ensure hand sanitiser stations for guests to use as well as disposable menus to reduce the spread of germs. Staff will be required to wash hands frequently and sanitise the venue throughout the day.
What do I do if I visit True South and then find out I have Covid - 19?
Please contact us immediately so we can take further action to ensure the safety of others. Contact information for every customer will be noted so that they can be information in the sudden case of coronavirus case.
What information will True South collect from guests?
As per the government guidelines we will ask each guests to provide their first name and contact number. This information will enable us to quickly contact those who were potentially exposed in the event of a positive case. After 28 days the records will be destroyed. Details will only be used for marketing if you choose to opt in.
Can I book a function?
At this stage we can accommodate up to 20 guests in our private functions rooms for sit down events. Please contact our friendly Functions Coordinator for more information!
Please do not enter this venue if you are experiencing:
Chills or sweats
Shortness of breath
Loss of sense of smell
Staying apart keeps us together.
For more information about coronavirus (COVID-19),
please visit vic.gov.au/coronavirus
We look forward to seeing you all soon!